Nowadays I mainly design in Sketch and Framer X, but have to resort to Adobe products every now and again for old projects and third party deliverables.

They send my support request from team to team, without any solution or getting back to me. I have full proof that I purchased my CS6 and all previous CS versions before that legally to hand over, with all software being registered officially, yet Adobe does not care about this. It is now well over seven business days and I have yet to hear back. This is after I was criminalised for having a ‘non-genuine product’ and send to a page that explained that this error message crops up when buying an illegal copy of CS. I have been in contact with Adobe’s ‘support’ for hours on end for well over a week now, and was promised a resolution within five business days.

Upon entering my serial number however, I get an error message telling me that my license has somehow been revoked.

I recently purchased a new machine, deactivated the CS6 suite on my old one, and installed my LEGALLY–for top-dollar–PURCHASED CS onto my new machine. Seeing what an absolute nightmare Adobe support is turning out to be I will be super hard pressed handing over another dime to Adobe. First of all, I am so glad I never gave in to the CC subscription model.

Adobe cs6 serial number revoked